How a project runs
How a Twist & Spout project runs, from first call to final approval
Most people have heard a contractor horror story, so a little worry before a remodel is normal. This page walks through what a regular Twist & Spout shower or tub project looks like, step by step, as Eric Barker lays it out in his own shower replacement guide.
The headline: most installs are completed in two to three days. The checking happens before that, so the days in your home go quietly. Want the whole picture first? Read the story of Eric and Charis Barker and their crews.
Before anything is ordered
The call and the free in-home consultation
It starts with a phone call or a message from you. A free in-home consultation gets scheduled for a day and time that works for your life, not theirs. After-hours visits can be arranged for people who work days.
The design consultant who arrives is not there to glance around and hand you a brochure. They run a 30-point measure and inspection of your space, then sit down with you and design the new bathroom on the spot in the design app. You see how your selections look together before anything is ordered or decided.
When they leave, you have an exact price, down to the penny, that is good for a full year. If you say yes on the first visit, the Co-Op Discount applies, because it saves a second trip. If you want to think it over, the quote waits for you. See how the promise works on the No Pressure, No Tricks Sales Promise.
If you go ahead
We check everything twice on purpose
Every product and detail you picked is written into a detailed scope of work, so nothing about what is included is a surprise.
Your project then moves to a project manager, who contacts you to set a follow-up visit and confirm all measurements and selections before a single item is ordered. A wrong order or a mis-measured base wastes everyone's time and money, and this visit is how that gets caught early.
At the shop, before your install date
Your products are inspected before they come to you
Once your products arrive at the Twist & Spout facility, the crew inspects every part and piece before your install date is even scheduled. If something is not right, it gets handled there, not in your bathroom.
When everything checks out, the office reaches out to put your install on the calendar. For homeowners who want the fastest route, the FastBath program with in-stock shower systems brings the whole project, first meeting to finished bathroom, to three weeks or less.
Install day
What happens in your home, in order
Walkthrough, floor protection, demolition
One of the certified install professionals arrives and walks the whole project with you. They answer questions and confirm where the grab bars, seats and caddies go, so everything lands exactly where you want it.
Before any work starts, floor protection goes down throughout your home as part of the Home Guard Protection Plan. Then demolition begins and the old unit comes out. The water is shut off for a period to protect your plumbing, so plan around it.
Opening the walls and checking for rot
With the old unit out, the installer inspects the exposed area for signs of water damage. If rot turns up, it is dealt with before anything new goes in. That is covered by Price Locked Against Rot, so the discovery does not turn into a surprise bill.
Next comes structural blocking in the walls for shower doors, grab bars and seats. If a new valve is part of your project, it goes in now, and the drain location gets confirmed and adjusted if needed.
Base, backer and custom-cut panels
The new base or tub is set perfectly level. In older homes where the floor has settled, the crew uses a floor leveler so everything sits right. Then a DryBoard backer goes over the studs as a firm, waterproof foundation, followed by the CornerLock 4 system to prepare the walls.
Each wall panel is measured, templated and custom cut for your space. The installer starts with the largest one, usually the back wall, and works until every panel is up. Accessories follow: recessed caddies, corner shelves and fixtures.
Finishing up
Seams, door, test, cleanup, your approval
The whole area is cleaned, then every joint and seam is sealed with a sealant made for your shower system. The shower door or curtain rod goes in last. Everything is tested to make sure it works as it should.
Then comes a final cleanup, and you are invited in to inspect the finished work and approve it. The job is not done until you say so. Most installs are completed in two to three days. To see how finished bathrooms turn out, browse the gallery of completed showers and tubs.
The honest part
What could go wrong
Eric lists the pitfalls in his guide because he has seen them. Most of the time they do not happen. Here are three, so nothing about a remodel catches you off guard.
Old plumbing
Pull out an old tub and you may find pipes run through the hollow wall behind it, or rusty water lines that belong in a museum. Moving or replacing them can cost time and money, and Eric says so plainly.
Previous installers leave surprises too. His own example: "We once found a shower drain full of cement, courtesy of a previous tile installer."
Rot behind a leaking shower
A leaky shower invites termites and mold, and the damage can hide until the walls are open. In one job Eric remembers, the bathroom floor was held up by the tile alone because the wood beneath had turned to powder.
Hidden rot in the wet-area walls or floor is covered by the Price Locked Against Rot guarantee, at no additional cost to you.
A wrong or damaged product
A mis-measured base, a damaged panel or an incorrect order can delay a job and cost everyone time. Eric admits it happens to the best of contractors, himself included.
That is exactly why there is a 30-point measure, a second confirming visit and an inspection at the shop before your date is set. For more answers, see the frequently asked bath remodeling questions.
Start with the free consultation
Call the Springdale office, Monday to Friday, 8:30 AM to 5:00 PM, or send a note. You will get an exact price that is good for a full year. Not sure which job fits? Compare the tub-to-shower conversion with the other bath services first.